User Guide: Managing Your Online Communications

  • Can everyone read the emails?

    Everyone with an email address who is on your mailing list should be able to read the emails you send through interests.me, whatever device they are using and whatever browser or email client they use. Our emails are sent in html and text-only format and the user's email client decides which wa...
  • Sending an email quickly without using stories

    You can send an email without first creating stories. Just go to "Emails" on the top menu, and click on the red "Create New Email" button at the top right. You'll be able to select which mailing list to send your email to, and write your message directly into the email template, even if there are...
  • What email address will show as the 'From' email address?

    The email address that your email newsletters will appear to come from will be in the format [organisation-name]@interests.me where the [organisation-name] is the first part of the domain name (URL) you've chosen for your organisation or project. Account owners can change this name, by going to '...
  • Can I control where reply emails go to?

    You can specify your preferred 'reply' email address for each mailing list. When you set up your mailing list, you will get the option to specify this address. To change it, go into "Settings" within the mailing lists tab. Currently it is not possible to forward replies to your interests.me emai...
  • What goes into the email footer text?

    At the bottom of every email you send, we automatically include some footer text. If you have supplied the address and registered number or charity number of your Organisation, we include that. If you have also supplied a website address, Facebook page or Twitter name, we include links to these p...
  • Using a different email template

    It's currently not possible to choose between multiple email templates. This is because interests.me is designed to be as simple to use as possible, and because interests.me is built to share stories between different organisations, which means their email newsletters need to look similar and hav...
  • Changing the 'reply' email address

    The 'reply' email address can be set as a different address for each mailing list you create. It's the email address which emails get sent to if one of your email newsletter subscribers replies to your email newsletter. You can change the 'reply' email address, by clicking into 'Email newslette...
  • Handling bounced emails

    If an email sent through interests.me 'bounces' (ie we get a message back saying the address is no longer being used, or is incorrect), we have rules about how those bounces are handled. Email addresses which 'hard' bounce or repeatedly 'soft' bounce, will be removed from your mailing list, but ...
  • Sending attachments in an email

    The interests.me system doesn't support attachments, in line with most bulk emailing services. This is because it's quite heavy on the processing power, and it also increases the chances of the receiving email provider marking the email as 'spam' and not delivering it. If it's a photo you want...
  • Understanding the email open rate

    The email open rate which we show in interests.me is an "at least" number. So if the open rate is shown as 50%, it means that "AT LEAST 50% of subscribers have opened the email". It is possible for recipients to open an email only once it has been downloaded to their email provider, and when the...
  • [VIDEO] Sending a test email newsletter to a small group of people

    You might want to send a preview copy of your email newsletter to your team members, to get their feedback before sending to your main list. The "Send preview" button will only send a preview copy of your email to your own address. In order to send a copy to a group, you will need to create a tes...
  • What happens when someone signs themselves up to my mailing list?

    Firstly, someone can only sign themselves up to your mailing list if you have chosen to allow members of the public to join the mailing list, when you set up the mailing list for the first time. (You can change this setting in 'Mailing Lists' by clicking on the list whose settings you want to cha...