User Guide: Managing Your Online Communications

  • Creating a new mailing list

    There are no limits on the number of mailing lists an organisation can have. To create a new one, simply go to 'Mailing Lists' in the top menu, and click on the top right button 'Create new list'.
  • Creating a new mailing list from existing subscribers

    When you want to create a new mailing list, but your subscribers are already in a different mailing list (or in more than one list) on interests.me, this is straightforward to do. First, create a new mailing list (with no subscribers in it), give it a name and decide if it is a private or publi...
  • What permission do I need to email someone?

    You need permission to email anyone from our system. As stated in our terms of use, you must not send email newsletters to email addresses of people who have not given you explicit permission to email them. They should recognise the name of the organisation you're sending the email from, and sho...
  • Uploading multiple email addresses to a mailing list

    You can quickly populate a mailing list by uploading a list of email addresses from another source such as a spreadsheet or another system. If you choose to upload a list, you will have the opportunity to delete any email addresses and refine your mailing list before sending any emails. First, a...
  • Adding email addresses using copy and paste

    It is possible to copy email addresses from elsewhere (for instance from your email client) and paste them into a mailing list on interests.me. To do so, first create your mailing list in interests.me, then when inside the mailing list, click on the red button which says "Add subscribers" in the...
  • Deleting a subscriber from a mailing list

    To delete a subscriber, simply open the relevant Mailing List and click on the grey arrow button next to the subscriber you wish to delete. If you select 'Unsubscribe' the subscriber will be removed from your active Mailing List and added to the list of unsubscribed email addresses. This means yo...
  • Retrieving a deleted subscriber

    If you have unsubscribed a subscriber from a Mailing List by mistake, and want to retrieve that subscriber, simply go to "View unsubscribed members" at the top right of your Mailing List, and you'll see the complete list of unsubscribed email addresses together with the reason or method by which ...
  • Exporting email addresses

    You can export email addresses from a mailing list which you manage, at any time. 1) Click 'Email newsletters' on the top menu bar into the relevant 2) Click the 'Mailing lists' tab 3) Click on the title of the mailing list you wish to export 4) Click on the 'Settings' button at the top. A drop...
  • Deleting a mailing list

    Click on the "Mailing lists" tab, and you'll see a list of all your mailing lists. Click the grey button labelled "Edit" at the right hand side next to the list you wish to delete, you can choose to "Delete list" in the dropdown menu. Deleted lists cannot currently be recovered, but email us at ...
  • What happens if I add an email address that's already added?

    If you add an email address to one of your mailing lists which is already in the mailing list, it won't be added twice, so you can re-upload lists if you are not sure whether everyone was included on a previous list, and only new email addresses will be added to the mailing list.
  • What happens if I upload an email address which has already unsubscribed?

    If you try to upload or add an email address whose owner has clicked an 'unsubscribe' link from the same mailing list, then that email address will not be added to the list. It is important that we respect people's decisions to unsubscribe permanently from a mailing list, and we don't resubscribe...